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Discussion topic: New phone help
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This message was authored by: donnalou82
Message posted on 26 Aug 2026 10:08 PM
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New phone help
I've been trying to order a new phone. Sets out the monthly payment amounts and the one off £12, tells me credit check is successful but when I press continue it tries to charge me for the full price of the phone? Does anybody know why this is please?
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 26 Aug 2026 10:14 PM
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Re: New phone help
The only thing I can think of is that while you have past the first credit check there is a second deeper one that you might have failed hence it asking for you to pay it all in one go. Your only option is to call Sky to see if they can complete the order for you.
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