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Discussion topic: New phone help

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This message was authored by: donnalou82

New phone help

I've been trying to order a new phone. Sets out the monthly payment amounts and the one off £12, tells me credit check is successful but when I press continue it tries to charge me for the full price of the phone? Does anybody know why this is please?
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This message was authored by: caesarome

Re: New phone help

Posted by a Superuser, not a Sky employee. Find out more

@donnalou82 

The only thing I can think of is that while you have past the first credit check there is a second deeper one that you might have failed hence it asking for you to pay it all in one go. Your only option is to call Sky to see if they can complete the order for you.

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