New phone contract

[Zoe151]

Ordered a new phone contract and I passed credit checks ect but direct debit details in said order placed. Went to check when delivery was and it says ordered paused. What does this mean?

[caesarome]

@Zoe151 

Not sure but at a guess it might be related to the second deeper credit checks that take place. I would leave it for 24 hours and if it still days the same then contact Sky about it.

[Zoe151]

I've had an email confirmation and a delivery date, it says " in progress ". Do you think I should contact sky in the morning to see what's going on? 

[caesarome]

@Zoe151 

If it still says it is paused tomorrow then I would to see if they know what is happening.