@Kim196
If she has had the number for 12 months or more then the account holder needs to contact Sky on 150 to ask them to cancel the sim she has and to order a new one for her. If she has had it for less than 12 months then Sky might still do this if she has got a crime number.
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
