@Alayna911 You would need to order a new sim and cancel the current one (if you've had it less than 30 days or more than 12 months). It should be noted most numbers in circulation are recycled, there aren't enough new numbers to go around.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
