New mobile with no service

[Batty2583]

My son is trying to use his SIM card in a new unlocked phone but when he does put it in it's not coming up with any network service so what can be done?

[caesarome]

@Batty2583 

Was this new phone from Sky ?

[Batty2583]

No it's not from Sky

[caesarome]

Then are you sure it is actually unlocked ?

[Batty2583]

Yes definitely unlocked

[63johnw]

Hi @Batty2583  did you activate the sky sim ?

[Batty2583]

Yes it's already been activated in his old phone

[caesarome]

If the Sky sim was working in another phone then that suggests an issue with that phone so I would suggest going back to where you got it from for help.

[Batty2583]

I thought the same but it also doesn't work in my Sky phone

[63johnw]

In that case @Batty2583  call sky on 150 to request a replacement sim.