0
Discussion topic: New devices
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
This message was authored by: Nurray
Message posted on 02 Mar 2026 11:46 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
New devices
Hi can you tell me why my bill is so high it is £152 which we dont see the reason why we sent back thw new mobiles we have not got any new mobiles
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
This message was authored by: 63johnw
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 02 Mar 2026 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New devices
Hi @Nurray are you saying you ordered new phones and returned them ? If you did it takes 2-4 weeks for returns to be processed, until then you will be billed, any overpayment will be refunded.
———————————————————————————————
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
Find out more
Message posted on 02 Mar 2026 12:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: New devices
As we customers here we can not see your bill but you can by viewing it via the MySky app so what does it show ?
When and why were these phones returned, were Sky aware you were returning them ?
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply
Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page