New customer

[Lorraine1904]

I have just opened a sky mobile account to order a new IPad. I paid the deposit which was taken from my bank account and gave them my bank details. Email confirmed this was all ok. 
Then a few minutes later an email stated it was cancelled.

Please could you let me know what is going on.

Many thanks 

Lorraine Elson

[Lorraine1904]

Just need to speak to someone about a new Ipad

[GD1]

@Lorraine1904 You're not contacting Sky Customer service, this is a customer led community.

It's likely you failed the enhanced credit check, however you'll need to call Sky to confirm, although they won;t be able to tell you anything about your credit file.