New customer

[Belfrygirl]

I have my first bill but it's only for the sim - do I get a separate bill for the phone and how I pay for them if I don't use direct debit 

[caesarome]

@Belfrygirl 

The phone should be on the same bill if you ordered it on the same account and at the same time but you are not billed until you receive it so have you been sent it yet ?

[Belfrygirl]

Thanks for replying. Yes I received phone and sim at same time I've activated the SIM card the phone I haven't used yet as I'm using another sim in it 

[caesarome]

Did you order the phone and sim (data plan) at the same time ?

How long have you had the phone ?

[Belfrygirl]

Ordered at same time 

received them same time in the  same box 

[caesarome]

Does anything show on your future bills ?

[Belfrygirl]

No all predicted bills only showing the sim monthly charge 🤔

[caesarome]

@Belfrygirl 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Belfrygirl.

[Belfrygirl]

Hi can I get an update on phone not showing on bill 

[caesarome]

@Belfrygirl 

What was you told on the chat you had with the messaging team ?

[Belfrygirl]

Phone wasn't showing as delivered and it would be escalated but I've heard nothing phone still not on bill and still not on future bills 

[Belfrygirl]

@Addie15 can you help with an update please - I don't want this affecting my credit history