New contract swapped from ee unable to receive text

[Beccy12]

Recently swapped from we to sky. Can send iMessage but not normal text messages. Please advise on how to resolve this as cannot get onto banking app without authorisation text

[caesarome]

@Beccy12 

Check settings > apps > messages > send as text message is toggled on.

Also check if you have primary and secondary sims in your iPhone and make sure secondary is off.

[Beccy12]

I have checked text message is on but says no network

[caesarome]

Can you make and receive calls without any issues, if you can then it might be worth contacting Sky about getting a replacement sim sent as that will come with the correct number and can fix issues like this:

https://www.sky.com/help/articles/replacement-sim-sky-mobile

Select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.