New Sim still being Activated after 10 Days

[Nicki11]

I am trying to switch to Sky Mobile and we got 2 phones and Sim's, one activated within 24 hours the other has now been 10 days.  I have spoken to 4 'Customer Advisors' on the phone who all promise to get something done but nothing happens.  Anyone have ideas on anything else i can do before just cancelling?

[caesarome]

I would suggest calling again and seeing if it is possible to cancel that sim so they can send you another one to try.

[Nicki11]

Sorry should have said already tried that and got a new sim but because the original one is still being activated they cant switch to the new one, not sure why they sent another one

[caesarome]

Could they not cancel the other one ?

Perhaps it might be worth putting in a complaint about this:

https://www.sky.com/help/complaints

[Nicki11]

Thanks, no they wouldnt cancel the original one.  have logged a complaint and will see if they respond to that before cancelling.