New SIM Order Automatically Cancelled

[NJM78]

I've tried twice to add a third SIM to our account.

On both occasions I get the order confirmation email and immediately I get a second email to say that it's been cancelled.

No reason or explanation other why?

My Credit Score is excellent and as a current customer I'm at a loss.

Don't really want to phone Customer Services as they've never helped and in my experience only make matters worse.

Seriously considering using another provider, but would like to know why it's been cancelled and would appreciate any advice.

Thank you!

[caesarome]

@NJM78 

You are going to need to call Sky as they should be able to tell you if the order has been cancelled due to a failed credit check, is this is the case they wouldn't be able to say why as they are not allowed to view your credit record.

[NJM78]

Sadly I've given up with Sky Customer Service and trying GiffGaff on a one month contract. I'm sure they'll be better and if they are I'll be switching.

Thanks for everyone's help and all the best!