New Replacement eSIM

[Matt9300]

Got a new device and stupidly have misplaced my eSIM confirmation code which I need to transfer the eSIM.

Can't request a new eSIM through the portal as the security check fails when trying to send a message. 

Can somone assist?

[caesarome]

If you have lost the email with this on you will have to get in touch with Sky support so use the links at the bottom of this page to do this:

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

[Matt9300]

I did reach out to them about the confirmation code yesterday lunch time and they said they'd email me it in around 4 hours. 

Still not had anything

[caesarome]

There does appear to be an issue with these codes at present. This has been raised in a private forum on here so hopefully we can get this looked into.

[Matt9300]

Apparently they need to send a new physical SIM which may take 6 days to arrive. 

Pathetic