New Mobile not linked to exisiting account

[Ben219]

Hi,

I ordered a new mobile phone for my son on my only Sky account (other mobiles, Sky Glass) , the phone has been delivered but the new phone & sim is not linked to my account, is there a way I can link it as I don't want two accounts?

Thanks 

[caesarome]

@Ben219 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Ben219.

[Addie15]

Update-This query has been responded to and thus we are closing this session now. If there is anything else we can help, please do not hesitate to reach out. Thanks.