Network signal down

[Donna1982]

I dont seem to have or had any mobile network signal for the last couple days.

[Craig575]

Me neither! My wife is with Sky and she has full signal. Have done all the usuals... Restart, toggle flight mode, checked the SIM etc. but nothings worked!

[caesarome]

@Craig575 @Donna1982 

Do any mast issues show here for you:

https://www.sky.com/help/servicestatus/mobile

If not then you will have to contact Sky, perhaps via social media as there are links at the bottom of this page to their sites or via the messaging service here:

https://www.sky.com/help/articles/replacement-sim

Or to get in touch with Sky go to the bottom of the above link select - No, I still need help >No, I want to get in touch > tick both boxes > Get in touch.

[Craig575]

No phone signal in places that I normally should

Service in the area seems fine

Tried toggling airplane mode, restarting etc and nothings working 

[caesarome]

@Craig575 

Is the sim working when you are at home or just when you are out and about that you have no signal ?

[Daniel0210]

@Craig575 @Donna1982 

Its worth mentioning that Sky don't own or maintain any mobile masts, so you and others in your area are waiting for a third party repair. 

[Craig575]

Thanks for the reply!

It's not working anywhere. I only noticed this morning. Was working yesterday though. Any ideas? 

[Craig575]

Yeah fair one

However I've just driven 4 hours down to Cornwall and I didn't pick up anything on the way down. Must have passed several masts on the journey 

[Daniel0210 · Accepted solution]

@Craig575 

Then, in that case you need to contact Sky who may suggest sending you a new SIM card in case yours has developed a fault. It would only be posted to the account holders home address.