Hi, my Mum switched to Sky mobile yesterday but cannot make or receive calls. Her screen reads 'network locked'. What do we need to do to overcome this please? The chat it has been utterly useless. Btw her handset is a Samsung A20e and was long out of contract with EE
Did she get that phone she is using from Sky or is she a sim only customer ?
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
