Network Issue

[Toneb28]

Since Friday calls keep cutting off, text messages not going through and apps not loading when not on wi-fi (I have data). Live in Derbyshire. Is there an issue? 

[Daniel0210]

@Toneb28 

Any relevant information showing on this link

https://www.sky.com/help/articles/service-status-sky-mobile 

It may disclose a nearby mast issue. Sky don't own or maintain any mobile masts so if there is an issue you and others in the area will be relying on a third party fix. 

[Toneb28]

Thanks Daniel. I followed your link. Looks like there is an issue with a mast locally

[Daniel0210]

@Toneb28 

Billing continues through such issues. When it's fixed call Sky and ask it they'll put a credit on your account as a good will gesture.