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Discussion topic: Need ISP checked

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Avatar for Saintsgirl
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This message was authored by: Saintsgirl

Message posted on ‎14 Feb 2026 03:17 PM

Need ISP checked

My husband's phone when using the National Lottery keeps being told that he is not in UK/IoM. We live in Wales. Contacted National Lottery who says it's an ISP problem. Can't get any assistance - my phone is okay. Any help please as he is doing my head in!!!
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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎14 Feb 2026 03:25 PM

Re: Need ISP checked

Posted by a Superuser, not a Sky employee. Find out more

Hi @Saintsgirl  have you tried when on mobile data rather than WiFi ? 

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This message was authored by: TimmyBGood

Message posted on ‎14 Feb 2026 06:00 PM

Re: Need ISP checked

Posted by a Superuser, not a Sky employee. Find out more
@Saintsgirl wrote:
My husband's phone when using the National Lottery keeps being told that he is not in UK/IoM. We live in Wales. 

If you are on the west coast (or a high point further inland with line of sight that way) then it's not impossible to pick up an Irish network rather than a UK one.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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