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[Betty94]

• Brought my son a new sky mobile plus new sim. I've tried activating the new sim and it's been a struggle.. I finally had a message saying it had been activated.. But then I used that particular phone to call myself to get the number and it was coming up with my other sons number instead of a new number... So im really confused on what has happened 🙈

[63johnw]

Hi @Betty94  it sounds like you have activated the sim as a replacement sim rather than a new sim with a new number. Has your other sons sim stopped working ? 

[Betty94]

Hello. Yes my other sons sim has stopped working. Is there anything I can do to correct this mess 🙈 TIA 

[caesarome]

@Betty94 

You will need to call Sky on 150 about this and when you do say nothing when asked anything by the bot and remain on the line.

[Betty94]

Thanks, isn't 150 EE? Or isn't the same? 

[caesarome]

If you are a Sky Mobile customer then it goes to Sky support. If you are a EE customer then it goes to them.

If you are a EE customer then under “Need more help” might be the number to use:

https://www.sky.com/help

Sky Assistant is also available 24 hours a day on sky.com/help with rapid responses.

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295