MySky app

[Katherine2001]

Hi , I'm the account owner and all that jazz but every time I've gone to log into the app I get met with "your account is not authorised to access the MySky app" pic 2

when I try going through the website to fix it I am then met with " you can't see bills only the account owner or account manager can see my sky bills" pic 1

ive tried updating the app along with updating my phone , to then changing the passwords and usernames for my account and lastly I tried the undownload and re downloaded effort no affect, has anyone else had this issue before? Ta x

 

 

[63johnw]

Hi @Katherine2001  I think you will need to call sky on 150 for help with this. 

[caesarome]

@Katherine2001 

If you are yet to try this then see if linking your mobile account to your Sky ID then allows you to access your billing:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account