My son lost his phone my insurance company wants an itemised l have called a hundred times but they

[Sar11]

My son lost his phone and the insurance wants an itemised bill which shows the incoming and outgoing. I have called a hundred times they keep sending me the wrong thing.

[caesarome]

You should be able to download an itemised bill in pdf format here:

https://www.sky.com/bill/tv-broadband-talk

[Daniel0210]

@Sar11 

Is it proof of useage they are asking for?

The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

It may also be a good idea to register the loss/theft on the Immobilise website https://www.immobilise.com

[Sar11]

They want an itemised which shows the last time the phone was used( incoming and outgoing) calls or messages