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Discussion topic: My sim has stopped working both data and calls

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This message was authored by: Simon7777888

Message posted on ‎14 Feb 2025 12:58 PM

My sim has stopped working both data and calls

As I say my sim no longer works. So I can't call sky to talk about it I have tried speaking to that ridiculous chatbot that is useless. Could somebody please tell me how I can get in touch with a person via text to sort out this issue
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎14 Feb 2025 01:02 PM

Re: My sim has stopped working both data and calls

Posted by a Superuser, not a Sky employee. Find out more

@Simon7777888 

Does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

 

If not you  will have to contact Sky, perhaps via social media as there are links t the bottom to their sites.

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This message was authored by: Simon7777888

Message posted on ‎14 Feb 2025 01:02 PM

Re: My sim has stopped working both data and calls

I have tried my SIM in a different phone and it is not work there either so it is not the phone that is the problem
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Message posted on ‎14 Feb 2025 01:04 PM

Re: My sim has stopped working both data and calls

There are no master issues in this area. Thank you for your suggestion
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This message was authored by: caesarome

Message posted on ‎14 Feb 2025 01:09 PM

Re: My sim has stopped working both data and calls

Posted by a Superuser, not a Sky employee. Find out more

Then it could be that the sim has developed a fault so you will have to find a way to contact Sky via the likes of Facebook messenger or WhatsApp.

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