My phones cut off and my bill hasn’t come out my account

[Funsponge]

My direct debit comes out every month on the 25th and you haven't took the payment for June, so now my phones been cut off? 

[GD1]

@Funsponge  You are not talking to Sky, this is a customer helps customr forum.

If your Direct Debit failed Sky normally try again 10 days later, if this also failed then that will be why your services are restricted, you will need to call & pay what you owe and setup a new direct debit.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[caesarome]

@Funsponge 

Are you sure Sky didn't try and take it and it failed, what does your online bill here show:

https://www.sky.com/manage/bill/