My phone has been suspended even though I pay by direct debit.

[Pauline+greenhalg]

I am on holiday in Lanzarote. My mobile phone is through my son's sky account but I pay for the mobile by direct debil. My son has committed suicide a couple of days ago and I think his account has been suspended including my phone which I pay for by direct debilt. can someone help me because I am here alone and my phone wont send messages or let me make a call and I have never missed a bill.

[63johnw]

Hi @Pauline+greenhalg  sorry for your loss. To try and get you some help I have escalated your post to sky, look out for a coloured speech bubble on here inviting you to a private chat. 

[Tom-W19]

Thanks for escalating. We've sent an invite to Pauline+greenhalg.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Pauline+greenhalg]

Thanks to all who tried to help. A very kind lady at Sky sorted out my problem. I was in Lanzarote and I had reached a spending limit that I didn't know I had and then my phone was restricted and I was panicking. Sorted now so thank you.