My next bill

[Luked90]

Why is my next bill double? 

[caesarome]

@Luked90 

Only you can see your bill so what does it show, was last months bill paid because if not sometimes it is carried over to be added to the next one. Has a discount you had on your account now ended ?

[Luked90]

Hi when I spoke with someone about not being able to pay my bill, I was told it would be sorted so I don't have to pay it to help nothing was said about paying double the next month, I will struggle to pay that 

[caesarome]

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@Luked90 wrote:

Hi when I spoke with someone about not being able to pay my bill, I was told it would be sorted so I don't have to pay it 

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If that was what they said then they are wrong unless what they did was to move last months bill to this month if they are able to do that so have you looked at your Sky bills to see if this is what has happened ?

[Luked90]

Hi yes that is what they said it looks like it has been added on to next bill so I'm paying double but I think it will be a bit of struggle next month 

[Daniel0210]

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@Luked90 wrote:

I think it will be a bit of struggle next month 

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@Luked90 

That's not the normal way it works. Don't expect that again.

This billing process applies to all customers …

🟢 If you usually pay by Direct Debit and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟢 If you usually pay by Continuous Card and the full payment fails on the normal payment date Sky will send a text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …

🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

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@Luked90 wrote:

Hi yes that is what they said it looks like it has been added on to next bill so I'm paying double but I think it will be a bit of struggle next month 

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The issue is @Luked90 you can't keep not paying a bill because if it isn't paid next month then there is a good chance that your services will be restricted until it has been so I would be surprised if that bill is also carried over.

[Luked90]

I will ring and just speak to someone else, I am fully aware this can't keep happening it's not how bills work but as I explained to someone last month I swapped jobs and my last job messed my pay so I had not been paid enough for my bills that's why I spoke to someone.

i have no issue with paying my bills but I wasn't aware of it being doubled the next month as know one had told me this.

[caesarome]

You can ring Sky but no matter what they tell you the billing process is automatic and it can not be overridden.