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Discussion topic: My mobile data

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Avatar for msmithers1987
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This message was authored by: msmithers1987

Message posted on ‎13 Feb 2026 03:04 PM

My mobile data

Hi

 

i I am currently using the roaming passport plus and my 5G is super slow, I am in Calgary in Canada and I know there coverage here is amazing having lived here before.

they have 5G+ here but it's just buffering and not working properly.

 

is there any help someone can give me?

 

thanks 

 

Matthew 

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Avatar for 63johnw
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This message was authored by: 63johnw

Message posted on ‎13 Feb 2026 03:07 PM

Re: My mobile data

Posted by a Superuser, not a Sky employee. Find out more

Hi @msmithers1987 have a look here. Also have you tried connecting to a different local network ?

 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎13 Feb 2026 03:19 PM

Re: My mobile data

Posted by a Superuser, not a Sky employee. Find out more

Many UK devices don't support mmWave.

 

I'd try forcing 4G to see if that's better.

I am just another Sky customer and my views are my own even if you don't like the answers
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