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Discussion topic: My bill

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This message was authored by: ChloeCairns

Message posted on ‎04 Oct 2026 09:44 PM

My bill

I don't understand why it says I'm paying £16 from November on my I phone 14 when I no longer own that phone and have my 17 why am I paying for a sim on I phone 14 ???

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎04 Oct 2026 09:52 PM - last edited: ‎04 Oct 2026 10:04 PM

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

@ChloeCairns 

You say you will be paying £16 from November so what you are being charged now for it ?

 

Your sim isn't cancelled unless you cancel it.

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This message was authored by: 63johnw

Message posted on ‎04 Oct 2026 10:00 PM

Re: My bill

Posted by a Superuser, not a Sky employee. Find out more

Hi @ChloeCairns  did you cancel the sim in your 14 or put it in your new phone ? Sims don't just end, they have to be cancelled, if you no longer want to use your old sim you need to call sky on 150 to cancel it. 

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