My bill

[Leanne11111111]

My bill is not what it should be £195 

additional charges iPhone 17 which I did not order 

phoned on Thursday my one of your customers service agents stating that I had to swap my SIM card due to updates yourselfs were making. 
I agreed to a sim swap.

I have the details off whom I've have spoken to on Thursday and what I was told. New SIM card and As a loyal customer my tv package 40% off and my mobile phone %40 off aswel. 

The Next day received a complete package which I did not ask for. Iphone 17 and sim card mobile aka (package deal)

phoned your customer service team and thought this issue would have been resolved by now, which was caused by yourselfs.

spoke to another agent who advised me to send this package back (done that) it was sent back on Friday morning by post office. 

I was advised I would receive a new sim and again as loyal customer and because of the mistake made by yourseifs I would not have to pay for my mobile bill for the next 2 months. 

I have received nothing I leave Togo to Egypt today and my bill is still still sitting at an extreme high balance this is unacceptable. 

[Daniel0210]

@Leanne11111111 

You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Hate to be the bearer of bad news but you have been scammed. There is no such offer and no requirement to change a SIM card. You need to call Sky ASAP from your Sky mobile by dialling 150. 

Scammers try to obtain sufficient information to be able to order expensive mobile devices in your name which Sky innocently deliver to you.

The scammers would then recontact you (again claiming to be Sky) saying they have made a mistake and for you to send it to a (non Sky) address. If you did that they then have the device and you have the bill.

They are very cunning. They may send packaging to post the item (to them) or might even send a 'courier' to collect it. see this link

https://www.sky.com/help/articles/account-takeover 

Too late this time but with any calls from 'Sky' (especially unexpected calls) if the caller asks for your previously agreed telephone password to confirm you're the account holder (which I would expect a genuine Sky agent to do) initially give an INCORRECT one on purpose. If the caller doesn't challenge it then you know it will be a scam call.

I would suggest changing your online password https://skyid.sky.com/resetpassword/

It's also worth keeping an eye on your bank account for any future fraudulent transactions.

[PandJ2020]

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@Leanne11111111 wrote:

My bill is not what it should be £195 

additional charges iPhone 17 which I did not order 

phoned on Thursday my one of your customers service agents stating...

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As above. It was not Sky calling you.

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@Leanne11111111 wrote:

...spoke to another agent who advised me to send this package back (done that) it was sent back on Friday morning by post office. 

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How did you get to speak to this 'agent'?  As you may have sent the phone to the scammers and you have the bill...

[63johnw]

Hi @Leanne11111111  as mentioned you have been scammed, you were not dealing with sky. For information, in case you aren't aware, this a customer helps customer community not sky CS.