My Sky app - mobile contracts not showing

[Jen2404]

I had the my sky app update and now my mobile tab is not showing my 3 contracts, phone numbers, usage or piggy bank.

The tab says if existing to link my account - I go through this process and then it takes me back to same page with no link and I go round in circles.

just tried the Sky Help who didn't know what I was referring to even after I said I'd seen similar issues here and basically told me to uninstall and reinstall the app.

I've tried all this already.

I can see form other queries raised here some people have been sent a connection link - can someone help me with this?

Thanks! 

[63johnw]

Hi @Jen2404 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[LJB-C]

Thanks for escalating this @63johnw. We’ve sent @Jen2404 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.