Mobile

[Lainey666]

My new phone was on Delay from 21/09/24 and eventually recieved it on the 5/10/24 this was my swap phone to the new iphone16 pro max Dessert platinum colour. I also got new contract for my partner and he is up and tunning with his in iphone 16 pro max in black. Now my issue is I was supposed to be sent with my new phone a returns pack but never recieved. I have emIled sky twice about this issue. I yesterday the 14/10/24 called 150 for a return pack to be sent to my email address. I have checked inbox; spam etc still nothing there. I keep getting emails saying they have not had my swap phone returned and will terminate my new contract in 14 days that was on 3/10/24. And again on the 8/10/24 i replied to these explaining why but no response either so now I am panicking that my contract will be cancelled a d wil incur extra charges for this 🤬

[Daniel0210]

@Lainey666 

You would usually use the box the new device came in to return the swap device. Sky do not use email for general communication so not surprised you haven't received a response.

Give Sky a call from your Sky mobile (free by dialling 150).