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Discussion topic: Mobile upgrade

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Avatar for Nicarrie
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This message was authored by: Nicarrie

Message posted on ‎19 Sep 2024 12:50 PM

Mobile upgrade

I have recently upgraded my phone but have received an email saying that I haven't sent my old phone back however I asked for an upgrade not a swap so don't know what to do 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎19 Sep 2024 12:59 PM

Re: Mobile upgrade

Posted by a Superuser, not a Sky employee. Find out more

Call Sky on 150 as they should be able to help you with this.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎19 Sep 2024 02:08 PM

Re: Mobile upgrade

Posted by a Superuser, not a Sky employee. Find out more

Sounds like you've initiated a swap.

 

As above, you'll have to call them.

 

You'll have to continue paying for the old device as well until the credit is cleared.

I am just another Sky customer and my views are my own even if you don't like the answers
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