Mobile upgrade error

[kiren12]

i am using iphone SE right now , but now i am trying to upgrade my phone on my account when i submit order after a while i received message that my ordere has been cancelled please help me or tell me the way for upgrade my mobile.

[caesarome]

@kiren12 

This might have happened if you have failed the second more enhanced credit check that takes place. You can call Sky to find out if this is what has happened as they can answer this for you but as Sky is not allowed to view your financial records they can not tell you why you have failed the check. You might want to look into this yourself by signing up to a site that allows you to view your records, one credit checking site they use is Experian so you could sign up to a free trial with them, just remember to cancel.

If this is the case then any upfront charges that you have paid should be refunded within about 14 days.

[63johnw]

Hi @kiren12  if an order is cancelled then that's usually because you have failed Skys second more enhanced credit check. Give them a call on 150 and they will confirm if this is the case. They won't be able to tell you why you failed, that's something you would need to investigate