Mobile phone

[carleyslater]

I recently bought the new mobile phone from you and I am having trouble charging it. It's not charging and I've bought five different leads for it dry and it's still not charging

[caesarome]

@carleyslater 

You purchased the phone from Sky as we are customers here who help each other so this link explains the repair process:

https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-repairs

[twilight+princess]

Have you tried a different charger? 
What device is having the problem?

[Philip1953]

I had a similar issue with Samsung A36. I was about to return it to Sky when I tried the cable supplied with the phone through a new multi port plug from amazon. It immediately started fast charging Look for USB plug with 2 x USB c ports and 2 x USB 3.0 ports, around £8. Hope this helps