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Discussion topic: Mobile phone order

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This message was authored by: Deane18

Message posted on ‎26 Sep 2026 06:46 PM

Mobile phone order

Hi I keep trying to order a new phone on my account but it will not let complete and I have signed all the documentation 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎26 Sep 2026 07:21 PM

Re: Mobile phone order

Posted by a Superuser, not a Sky employee. Find out more

@Deane18 

If you have signed the credit agreement what do you mean by it will not let you complete ?

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This message was authored by: Deane18

Message posted on ‎26 Sep 2026 08:48 PM

Re: Mobile phone order

There is a upgrade payment to make and onceyou put your details in for the payment the system crashes. So no idea if it went through or not. But the credit search was completed

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This message was authored by: caesarome

Message posted on ‎26 Sep 2026 10:06 PM

Re: Mobile phone order

Posted by a Superuser, not a Sky employee. Find out more

@Deane18 

You will have to call Sky to check with them on the order if you see nothing shown here:

 

https://www.sky.com/ordertracking

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