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Discussion topic: Mobile phone order

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This message was authored by: Anonymous

Message posted on ‎25 Nov 2025 06:06 PM

Mobile phone order

Hi,

 

Could you please advise when can I expect my phone and sim? 

 

Thanks

 

Maura Broderick

 

 

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎25 Nov 2025 06:12 PM

Re: Mobile phone order

Posted by a Superuser, not a Sky employee. Find out more
@Anonymous wrote:

Could you please advise when can I expect my phone and sim? 

 

Afraid not as you're only addressing other customers here that have no insight into stock levels.

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎25 Nov 2025 08:10 PM

Re: Mobile phone order

Posted by a Superuser, not a Sky employee. Find out more

If you have ordered a latest model iPhone 17 delays are always likely due to the usual supply and demand issues faced by Apple. This happens every year when a new iPhone is launched.

After credit checks have been completed the most up to date information on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (in the UK that’s usually DPD) which should have details of your 1 hour delivery time slot.


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MERRY CHRISTMAS and a HAPPY NEW YEAR
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