Mobile phone not linked to account

[vwr]

My mobile phone which I bought from Sky is not linked to my account. As a result I can not access information about the phone or determine upgrade status.

[caesarome]

Have you tried to link it as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[Anonymous]

Tried to link my new mobile phone to my sky account but it's saying I'm putting in the wrong details but they are not wrong as used the same account for my TV account

[caesarome]

Are you the same person as @vwr ?

[Anonymous]

No I'm not the same person 

[caesarome]

@Anonymous 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Anonymous]

Thank u hopefully they will sort it out for me 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Anonymous.

[vwr]

@caesarome  Thank you for your reply. I have tried the link and it said my mobile was linked to my Sky id, however my mobile phone is not.

[caesarome]

@vwr 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[vwr]

@caesarome @Thank you so much for your help

[Lisa-P1987]

Thanks for escalating this. We’ve sent @vwr  an invite to chat.

[vwr]

@Lisa-P1987  You mentioned that I needed to open a new account to find information on my phone that is not linked to my account. I have a new account but I do not know how to find my mobile phone so I can find details of the phone, e.g. when the device is paid off, when I can swap?

[caesarome]

@vwr 

Have you linked your mobile and ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

[vwr]

@caesarome  Many thanks for this link. I have tried it but it says 'oops we are experiencing technical problems'. This has been quite frustrating I don't seem to have made any progress on this issue.