@Berta A sim plan is normally only 12 months, if you've had the sim for a least 12 months you can cancel it and order a new sim.
Give Sky a call on 150 from your Sky Mobile/Sim to cancel the current sim.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
