Discussion topic: Mobile number porting
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Message posted on 04 Oct 2026 02:35 PM
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Mobile number porting
Have been waiting for the past 2 weeks for my mobile number to port. Have beem with o2 for a very long time and recently swapped to sky. Followed the steps provided, used the pac code and I am able to make calls and send sms but not able to receive any back. Raised the issue with sky, spoke to numerous advisers. I get a different answer from everybody. Still no luck. On my latest attempt I have been transfered to no less than 10 different people. Each time I wasnt even aware that they were transferring. One more useless than the other. On a couple of occasions I ended up speaking to TV and streaming when my issue was mobile networks related. Everytime you get transfered the person you are tramsferred to has no idea why you're there and can be quite rude. I am getting at my wits end as this is now effecting work. The mobile number is set up as an authenticator and clearly I am unable to receive any messages therefore can't access the work stuff. I tried to explain that too but they seem clueless. Anyone else in the same boat?
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All Replies
Message posted on 04 Oct 2026 03:11 PM
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Re: Mobile number porting
Hi @LFC
To try and get you some help I have escalated your post to the Sky Community Messaging Team.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
I AM NOT A SKY EMPLOYEE
All Opinions Are My Own
I Wont Respond To Direct Messages So Ask Any Questions Here
Message posted on 04 Oct 2026 05:28 PM
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Re: Mobile number porting
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