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Discussion topic: Mobile not working

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This message was authored by: Possessor

Message posted on ‎31 May 2025 10:50 AM

Mobile not working

Can't send or receive texts or make or receive phone calls for the last four days.  I have tried all the steps as requested by your robot and still not working - please help

 

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Superuser
This message was authored by: Daniel0210

Message posted on ‎31 May 2025 10:59 AM

Re: Mobile not working

Posted by a Superuser, not a Sky employee. Find out more

@Possessor 
The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

 

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: caesarome

Message posted on ‎31 May 2025 01:04 PM

Re: Mobile not working

Posted by a Superuser, not a Sky employee. Find out more

@Possessor 

If there is no mast fault showing then it might be the sim at fault so try contacting Sky to see if they will send you a replacement one.

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