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Discussion topic: Mobile not working

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Avatar for beth2661
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This message was authored by: beth2661

Message posted on ‎14 Apr 2025 11:57 AM

Mobile not working

Won't let me call or text my bill has been paid I'm thinking about moving to another company

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎14 Apr 2025 12:10 PM

Re: Mobile not working

Posted by a Superuser, not a Sky employee. Find out more

@beth2661 

What's happening when you try to call/text?

Any relevant information showing on this link?

https://www.sky.com/help/articles/service-status-sky-mobile 


▪️ I AM NOT A SKY EMPLOYEE ▪️
NOTE: I only provide help on the forum boards so Private/Direct Messaging is switched off
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for twilight+princess
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This message was authored by: twilight+princess

Message posted on ‎14 Apr 2025 12:27 PM

Re: Mobile not working

Posted by a Superuser, not a Sky employee. Find out more

Have you tried resetting the network? 
Have you turned the phone off & on?
Have you tried another sim from a different network to rule out hardware problems?

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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