Mobile issues

[Michelle00]

Not happy still can't receive calls, call anyone, or listen to messages, sky say we are working it.

It's been 4 days

[PandJ2020]

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@Michelle00 wrote:

Not happy still can't receive calls, call anyone, or listen to messages, sky say we are working it.

It's been 4 days

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Mast issues can take weeks to resolve depending on the extent of the issue.

Once it's fixed give Sky a call and see if they will apply a credit.  (Bear in mind that Sky do not own the mast and are dependent on a 3rd party repair)

Try switching WiFi calling on if your phone supports it.

[Michelle00]

I have a work mobile and a private mobile, so my business will suffer and possibly lose customers if we can't contact each other 

[Daniel0210]

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@Michelle00 wrote:

It's been 4 days

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@Michelle00 

And 2 of those days have been a weekend where presumably the mast owners won't be working on a repair. 

Remember Sky mobile is a DOMESTIC subscription.