Mobile issues with upgrade

[Louiseweston]

I'm trying to upgrade my phone but when I go to do it online it's goes off saying technical issues but been doing this forever so when I go to page selected it won't let me do  it that way because it's saying I need to pay arrears but I don't have any never had 

[63johnw]

Hi @Louiseweston  if that keeps happening then you will need to call sky on 150 for help upgrading.