Hi, I need help from a Sky advisor via private chat to sort out a mobile billing issue.
I have an old active contract line with a £10 monthly discount. I recently ordered a new unlimited SIM that was supposed to be a promotional rate, but my mum’s bank account has just been charged the full standard rate of £27.
I have the 6-digit activation code for the new SIM, but I cannot use the phone lines to fix this because I don’t know the telephone password my mum originally set up.
Could a moderator please open a secure online chat link with me here so an employee can access my profile, manually apply my £10 discount to the new unlimited SIM, and help me safely cancel the old contract line? Thank you!
