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Discussion topic: Mobile data

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Avatar for Elaine164
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This message was authored by: Elaine164

Message posted on ‎20 Oct 2026 06:52 PM

Mobile data

Over the last 2 days my 5G data is just not working, I've reset the phone, replaced the sim and reset my network settings. Any ideas before I call sky again?

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎21 Oct 2026 03:04 AM

Re: Mobile data

Posted by a Superuser, not a Sky employee. Find out more

Did it used to work?

 

Is 5G add on enabled on your data plan?

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎21 Oct 2026 05:28 AM

Re: Mobile data

Posted by a Superuser, not a Sky employee. Find out more

@Elaine164 

Asuming you have activated the 5G add on then do any network issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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