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Discussion topic: Mobile data

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This message was authored by: Dominic0203

Message posted on ‎24 Dec 2025 07:24 PM

Mobile data

Hi

 

I am main account holder and when abroad with data roaming I can connect to local network for example orange.

 

Two of my sons are on my plan, but for some reason they cannot get service like I can while abroad, even with data roaming on.

 

I have tried all the help tips, but all they get is the satellite picture, but no network provider is available.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎24 Dec 2025 07:37 PM

Re: Mobile data

Posted by a Superuser, not a Sky employee. Find out more
@Dominic0203 wrote:

I have tried all the help tips, 

What have you tried so far ?

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This message was authored by: Dominic0203

Message posted on ‎24 Dec 2025 07:54 PM

Re: Mobile data

Turning off and on

data roaming is on

data cap set 

tried sending a network and settings text, but they don't receive 

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This message was authored by: PandJ2020

Message posted on ‎24 Dec 2025 07:58 PM - last edited: ‎24 Dec 2025 07:59 PM

Re: Mobile data

Posted by a Superuser, not a Sky employee. Find out more

SIM application setting?

 

https://www.sky.com/help/articles/sky-mobile-roaming-problems-no-signal

I am just another Sky customer and my views are my own even if you don't like the answers
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