Mobile data

[Clairelew]

Hello, I am having trouble using mobile data on my Sky network. I have already ensured that mobile data is switched on, airplane mode is off, and my data plan is active. I have restarted my phone, checked that other apps can access mobile data, and confirmed that I have good signal, but mobile data still does not work. Could you please advise on how to resolve this issue?

[caesarome · Accepted solution]

@Clairelew 

Try sending the network settings to your device:

Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.