Mobile **bleep**

[Janie3]

I have recently got a new phone using an eSIM. It will not allow me to make outgoing calls and I have no network when I am away from my home WiFi. 

[caesarome]

@Janie3 

Try putting it into airplane mode for 20 seconds.

[Janie3]

That didn't work. Thanks anyway. 

[caesarome · Accepted solution]

@Janie3 

I take it you have mobile data turned on when not at home ?

[Janie3]

I have tried both ways 

[Janie3]

I have recently changed to sky mobile. New phone with eSIM. I am not able to make outgoing calls and have no service when away from my home WiFi   I have tried the virtual assistant numerous times. No help from that. The nearest shop to me is 30 miles away so I can't go in for help. I have no landline to call them. All I want someone to phone me to help. I feel isolated And it is no making me very anxious, and angry to be honest. What can I do? 

[caesarome]

@Janie3 

Not sure why you have posted this again so to prevent people replying with what you have already tried I have merged your posts with those from yesterday.

All you can do is to report this to Sky using one of the social media links at the bottom of this page if you can't make many calls.

[Janie3]

Yes, but nothing worked. 

[Daniel0210]

@Janie3 

So report it to Sky as suggested above. You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.