Mobile billing

[Mia27]

I have paid for my devices and sims, but I'm getting charged for it again. I want to know why 

[Daniel0210]

@Mia27 

Have you made an unnecessary manual payment whilst having a direct debit or continuous card payment in,place? 

[Mia27]

Yes I think I have. How do I fix this?

[Daniel0210]

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@Mia27 wrote:

Yes I think I have. How do I fix this?

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@Mia27 
If you have a continuous payment method set up you should never need to make a manual payment. Let the normal payment be taken. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.

[Mia27]

does that mean it's paid for this month or the next month? Also will it still try to take the money?

[Daniel0210]

@Mia27 

Sky will still try to take the payment as normal. The unnecessary payment will go towards the February bill.

[Mia27]

Will it charge me double or same amount because my estimated total for next month is £0.00

[caesarome]

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@Mia27 wrote:

Will it charge me double or same amount because my estimated total for next month is £0.00

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Can you post a screenshot on that bill but blank out your account and credit agreement numbers.

[Mia27]

 

[caesarome]

Can you expand the plans, devices and balance carried forward sections ?

[Mia27]

 

[caesarome]

Looking at that bill there will be no charge as it shows as £0.00.

[Mia27]

Thank you but Does that mean I paid for this months or next months and is that why I'm still being charged after paying this months already 

[caesarome]

Can you post a screenshot of this months bill.

[Mia27]