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Discussion topic: Mobile billing when contract expired

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NCini
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This message was authored by NCini This message was authored by: NCini

Mobile billing when contract expired

‎24 Apr 2024 11:27 AM

I received email saying my contract had finished and I was not due to at any more money. I then get notify by text saying I'm overdue and not paid my bill. Please explain!

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PandJ2020
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Superuser
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Mobile billing when contract expired

‎24 Apr 2024 11:39 AM

Posted by a Superuser, not a Sky employee. Find out more

Usually you have a device and a dataplan.

 

When the device plan finishes the dataplan continues until you give notice to cancel it.

 

If you have a SIM with Sky then you need to pay for it...

I am just another Sky customer and my views are my own
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Daniel0210
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Re: Mobile billing when contract expired

‎24 Apr 2024 11:42 AM

Posted by a Superuser, not a Sky employee. Find out more

@NCini 

And if you've subsequently cancelled your continuous payment method that's why you're in arrears. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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