Discussion topic: Mobile bill
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Message posted on 04 Sep 2026 01:39 PM
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Mobile bill
I upgraded my mobile & changed to direct debit into my bank but my husband is still getting charged from his bank for the old contract, so we are both paying for the same mobile number, do he just cancel his one which is a lot less than mine payment? Thanks
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Message posted on 04 Sep 2026 01:46 PM
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Re: Mobile bill
You can't be both paying for the same sim/ mobile number as you must have different ones ?
Do you each have your own Sky account ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 04 Sep 2026 01:47 PM
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Re: Mobile bill
Did you return your phone as a 'swap'?
It can take 3-4 weeks to process the return. Billing will continue as normal until it's completed.
If you've changed the DD then it will probably take effect for the next payment.
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