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Discussion topic: Mobile bill

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This message was authored by: Cuttsy123

Mobile bill

I upgraded my mobile & changed to direct debit into my bank but my husband is still getting charged from his bank for the old contract, so we are both paying for the same mobile number, do he just cancel his one which is a lot less than mine payment? Thanks 

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This message was authored by: caesarome

Re: Mobile bill

Posted by a Superuser, not a Sky employee. Find out more

@Cuttsy123 

You can't be both paying for the same sim/ mobile number as you must have different ones ?

 

Do you each have your own Sky account ?

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This message was authored by: PandJ2020

Re: Mobile bill

Posted by a Superuser, not a Sky employee. Find out more

Did you return your phone as a 'swap'?

 

It can take 3-4 weeks to process the return.  Billing will continue as normal until it's completed.

 

If you've changed the DD then it will probably take effect for the next payment.

I am just another Sky customer and my views are my own even if you don't like the answers
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