Mobile bill

[destiny19]

Hiya 

I have recently paid my sky mobile bill the exact amount

and still a week later sky is trying to take my mobile money out of my account (charge double) how can I stop this from coming out as I have had to transfer my money into a different account because I need it.

I pay my bills on time 

don't need to be charged double 

[caesarome]

@destiny19 

The way to stop it is to not make a manual payment as it is not needed as Sky will take it automatically from you. By making such a payment to close to your billing date you are not actually paying the bill but instead adding a credit to your account as you should  see when you view your Sky bill via the MySky app or online.

[Daniel0210]

@destiny19 
It seems like you’ve made an unnecessary manual payment. The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment.

Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that having confirmed it’s now showing as a credit.